Casap voted Best of Show at FinovateFall 2025

AI Agents for Disputes and Fraud

Purpose-built AI agents and dispute management software for banks, credit unions, and fintechs. Resolve claims in minutes, not weeks. Earn lasting loyalty. Cut fraud losses.

Resolve disputes in hours. Not months.

Compliant by default. No deadline tracking.

Lower fraud losses. From day one.

Cut dispute costs and stay compliant while keeping pace with growth

Turn a frustrating moment into a reason why members stay

Eliminate manual work and deliver better customer satisfaction

3x Faster dispute resolution

97% Chargeback win rate

51% Fewer fraud losses

40% Reduced call volume

Member

“I resolved my own issue and always knew its status”

Frontline Support

“I can focus on building a relationship with the cardholder”

Ops

“I can get through more cases and focus on the trickier ones”

Multi-channel self service

Meet consumers where they are.

Built-in Reg-E, Reg-Z Nacha, and Card Network expertise

Every rule, every network, already built in.

Agentic AI built to perform

Casap's Dispute AI Agents are powered by the first publicly available dispute model and API, built to reduce costs and improve outcomes.

• Stay up-to-date with rules and regulations
• Increase win-rates with optimized evidence
• Get win-score prediction

Fight first-party fraud, stop third-party fraud

Catch first-party fraud fast. Block third-party fraud at the source.

AI agents backed by human expertise

With Casap's managed service, your team works alongside AI agents and dispute experts to handle claims.

Every transaction type, covered

• Card
• Digital Payment
• EFT
• ATM
• Check
• ACH

Partner with Casap as we become the platform for all payment and fraud operations

From ATO investigation, transaction review, and deposit review. We’ll be your complete platform.

.webp)